CONTACT DETAILS
Tel: 604.514.8800
Fax: 604.514.8692
LOCATION
Unit BIA, 20202 66th Avenue
(BETWEEN LONDON DRUGS & WALMART)
Langley, BC
V2Y 1P3

Policies

Appointments

Appointments can be booked in person or over the phone. If you are requesting a complete physical or pap smear, please ensure the receptionist is aware of this as these services require a longer a booking period. If you are unable to make your appointment please give the staff 24 hours cancellation notice. There will be a no show charge for all missed appointments. This must be paid prior to seeing the same or another doctor at Willoughby Medical Centre.

Test Results

All patients are expected to return for follow up on all test results with the ordering physician. We do not adopt the policy of "no news is good news".

We do not give out test results over the phone, nor inform you if test results have arrived at the clinic. Please find out before leaving the clinic how long it will take for the results to come in.

Referrals

If a referral to a specialist is being made for you by our office, either our office or the specialist office will contact you with an appointment time. We will make every attempt to make referrals within 48 hours of your visit to our clinic, however due to wait lists at the specialist office, you may not be contacted right away.

Forms

In general, MSP does not pay for forms to be completed. Therefore, it is the patient's responsibility to pay for most forms that needs to be filled out by the doctor. Please inform the receptionist of any forms needing to be filled out prior to seeing the doctor..

Behaviour in the Office

Our front staff  are trained to help patients and we make every effort to make your visit pleasant and comfortable. We are completely supportive of our staff and neither the doctor nor management will tolerate any rude or aggressive behaviour. If you have any problems associated with your visit, please contact our manager in writing.

Personal Information

Please ensure that your file is kept up to date with a current phone number, cell phone number, address, and emergency contact information. Please inform the receptionist of any changes to your personal information upon arrival at the clinic.

Consultations and Test Results

In keeping with the rules set out by the College of Physicians of BC, we recommend you discuss the copying of your consultation and test results to your Family Doctor at every visit.